Shipping, Refund and Returns Policy


Welcome to www.jaypeedent.com. This Website is managed and operated by Jaypee General Agencies, Aditi Arcade, First Floor, Asher Campus, West Hill. P.O., Calicut 673005, Kerala, India.

Jaypee General Agencies is a company incorporated under the laws of India, having its registered office, Aditi Arcade, First Floor, Asher Campus, West Hill. P.O., Calicut 673005, Kerala manages and operates an online marketplace at www.jaypeedent.com which facilitates different vendors to sell their Products and/or Services and enables different buyers to purchase the Products and/or Services offered by the vendors to the users of the Platform (“User” or “Users” or “you”).

We aim to provide the best user experience to our users beginning from placing the order till it gets delivered, and to initiating a return. While transacting on the Platform, you can expect a hassle-free experience in returning the Product and cancelling the Services that you have ordered/booked and can rely on us as your preferred shopping destination or Service location. 

This return, refund, and cancellation refund policy (“Policy”), together with the Terms and Conditions (accessible at https://www.jaypeedent.com/terms-and-conditions) sets out Jaypee Dent procedures and policies in accepting: (a) Shipping, (b) Return, (c) Refund, and (d) Cancellation thereof. Any return or cancellation of Products or Services by you are subject to the terms and conditions set out under this Policy.


(A) By agreeing to use the Platform and/or placing a request for the purchase of Product(s) and/or Services on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.

(B) Please note that we may from time to time change the terms of the Policy that govern your return, refund and cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the policy to ensure you understand the terms and conditions that apply at that time.


Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.


Thank you for choosing to shop with us! We want to make your shopping experience with us as seamless and stress-free as possible, which includes providing you with transparent and clear shipping policies.


We aim to process and ship all orders within 1-2 business days after they have been placed. Please note that processing times may be delayed during holidays, weekends, and promotional events.


Delivery times may vary depending on your location and shipping option selected. Generally, orders shipped within India can take anywhere from 3-10 business days to arrive.


Once your order has been processed and shipped, we will send you order tracking details. You can use these details to track your order status at any time.


Please note that we currently do not ship outside India. For more international shipments, please get in touch with our customer care executive.


We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, please notify JAYPEEDEN Support immediately or within 7 days of receiving the products, to ensure prompt resolution. Please note that JAYPEEDENT will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

Any accessories/components, combo or bundle products or freebies you received with purchase must be returned along with the returned goods. 

User cannot return non-refundable Product. All consumable items are considered as non-returnable products. It is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.

JAYPEEDENT reserves the right to accept or reject the product returned. All the goods are usually supplied with an instruction manual and should be used are per the advised instructions.

The merchandise purchased through the platform can be returned only after prior authorization from us in writing.

The merchandise can be returned within 1 weeks of purchase.

Unpacked, opened, or damaged merchandise by the customer can not be returned.

Merchandise sold as kits or bundles should be returned in full. Unpacking or partial return of the merchandise is not accepted.

Any complaints arising out of improper use/misuse / customer-induced damage will not qualify for the return.

All returned merchandise should accompany a written authorization or feedback form as authorized by us per the applicable medical device rule.

Unused merchandise cannot be returned after the expiry date.

The Merchandise sold and billed as a bundle or kit with multiple items may carry different expiry dates for each item as supplied by our principals.

The merchandise sold on the platform is compliant with Medical device rules, individual customization, and design alterations cannot be entertained without prior permission from licensing authorities.



Please note that we are unable to offer replacements or exchanges for the following product categories: Dental composites, masks, bonding primers.

Also, JAYPEEDENT reserves the right to refuse returns (or refunds) for certain products.


At JAYPEEDENT we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

  1. You received a defective item.
  2. The ordered item(s) is lost or damaged during transit.
  3. You have received the product that has crossed the expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.

JAYPEEDENT shall directly refund to the User’s bank account during situations such as –

  1. When an excessive price has been charged/collected from the User and the amount needs to be refunded.
  2. Any other cases where JAYPEEDENT has to refund the amount to the User which righteously belongs to the User.
  3. The ordered item is not available in our warehouses.

If the User chooses to get the refund to the wallet during the above-mentioned scenarios [as per clause B(v)], at the time of deactivation of the User’s account, any amount that is unused in the wallet shall be transferred to the User’s Bank account.   

How to Request a Refund:

To request a refund, simply email or text us your order details, including the reason why you’re requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service.


Users may cancel the order of a product before it is out for delivery. On the receipt of the order cancellation request, your order will be cancelled with immediate effect.

User Complaints

If you have any queries, do call our help desk at +91 9288 010199 or contact our user support executives through WhatsApp chat. We’re here for you shopping!